Turn new med spa leads into booked consults faster.

Hire a med spa lead follow-up coordinator to respond to new inquiries, update the CRM, nurture prospects, and hand off booked consults.

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When this role fits

Use this role when admin work is slowing the clinic.

Leads arrive from ads, forms, DMs, referral partners, or missed calls.
New inquiries sit in the CRM without same-day follow-up.
Your team needs a consistent cadence for call, text, email, and booking handoff.
Owners want visibility into lead status instead of scattered notes.

Responsibilities

What the role can own.

Monitor new lead sources during assigned coverage windows.
Follow up using approved call, SMS, and email templates.
Qualify administrative details and book consults when criteria are met.
Update lead status, notes, and next steps in the CRM.
Escalate clinical, pricing, and exception questions to the right team member.

Screening

What to screen for.

Sales-adjacent communication without aggressive pressure.
CRM hygiene and reliable task follow-through.
Fast response habits and comfort with structured scripts.
Respect for privacy, opt-out requests, and clinic communication rules.

ScrubOps model

How ScrubOps helps.

Defines lead sources, response windows, scripts, and CRM fields.
Screens candidates for written communication, follow-up discipline, and judgment.
Coordinates launch handoff around lead queues, reporting, and escalation.
Keeps the role tied to measurable booking and response behavior.

Pricing lane

Remote support uses flat-fee placement pricing.

ScrubOps remote support roles are scoped as operational placements, with optional workflow setup when the clinic needs SOPs, scripts, and launch support.

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FAQ

Common questions about this role.

Can the coordinator sell treatments?

The role can support consult booking and nurture workflows. Clinical recommendations, pricing exceptions, and treatment decisions should stay with approved clinic staff.

What metrics should we watch?

Response time, contact rate, booked consults, show rate, CRM completeness, and aging leads are usually the first signals to track.

Can this be combined with reception?

Often yes, if the call volume and lead volume are realistic for one person.

Need help deciding if this is the right first hire?

ScrubOps will map the workflow, recommend the hiring lane, and scope the role before sourcing starts.

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