Hire a remote med spa receptionist without burying the front desk.

Hire a remote med spa receptionist for call coverage, intake routing, missed-call recovery, and front-desk backup.

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When this role fits

Use this role when admin work is slowing the clinic.

Your front desk misses calls during treatments or checkout rushes.
You need intake routing and booking support but not another in-clinic employee.
Your team has clear call scripts, booking rules, and escalation paths.
You want coverage for follow-up blocks, overflow calls, or after-hours lead response.

Responsibilities

What the role can own.

Answer or triage inbound calls based on your clinic rules.
Recover missed calls and route new inquiries quickly.
Capture intake notes and update the CRM or scheduling platform.
Confirm appointments, reschedules, and basic patient logistics.
Escalate clinical, pricing, refund, and exception questions to the right in-clinic contact.

Screening

What to screen for.

Clear phone presence and patient-friendly writing.
Comfort with scheduling software, CRM updates, and documented workflows.
Discipline around privacy, permissions, and escalation boundaries.
Ability to work from scripts while still sounding human and helpful.

ScrubOps model

How ScrubOps helps.

Scopes call types, systems access, handoff rules, and success metrics.
Sources and screens remote support candidates against med spa workflows.
Coordinates onboarding handoff so the hire knows what they can and cannot own.
Includes replacement terms in the client agreement.

Pricing lane

Remote support uses flat-fee placement pricing.

ScrubOps remote support roles are scoped as operational placements, with optional workflow setup when the clinic needs SOPs, scripts, and launch support.

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FAQ

Common questions about this role.

Can a remote receptionist talk to patients?

Yes, when the work is administrative and the clinic has clear permissions, scripts, privacy expectations, and escalation rules. Clinical questions should route back to licensed or in-clinic staff.

Is this the same as a generic VA?

No. ScrubOps scopes the role around med spa calls, intake, scheduling, CRM updates, and patient communication standards.

How is this priced?

Remote support placements are flat-fee engagements. The public pricing details are listed on the ScrubOps pricing page.

Need help deciding if this is the right first hire?

ScrubOps will map the workflow, recommend the hiring lane, and scope the role before sourcing starts.

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